Pharmaceutical Company Improves Service Levels, and Saves Millions

This pharmaceutical company wanted to reduce wireless costs and streamline operating processes. They also wanted to provide the highest quality of support to their employees, specifically their salespeople. They had one employee focused on management of wireless services, but as the number of devices grew, it became overwhelming. When they contacted Avema, they had 2800 devices, had installed MDM software, and had several mobile OS' in use.

The company had used another wireless management firm in the past, but didn't see any significant benefit. Avema was contracted to provide full help desk support, and eventually was hired on to manage their MDM servers as well. Support levels were increased, and SLAs were exceeded, meaning that the company's salespeople could focus more on their work, instead of spending time dealing with mobile devices.

Avema also helped this company to generate savings by negotiating contracts, optimizing rates, and improving usage management. In total, they achieved $1.4 million per year in savings, a significant ROI that paid for the full suite of mobile management services many times over.